What are Support Appointments?   


Having trouble with something that you feel can't be handled over an email or just want to be walked through how do something? Support appointments are scheduled for 20 minutes with one of our support technicians. During this time we are able to assist with questions you may have or diagnose any issues you may be experiencing.  


How do I schedule an Appointment?


Click the 'Make Appointment' button located in the upper right corner of this page and select the type of appointment you would like.


Appointments can also be scheduled by accessing the support portal through your website by clicking the 'hel'p button found in your profile on the top right of your website, scrolling down to the middle of the page and clicking on Get Started!.  On the next page towards the top select "Make Appointment".


    


How Much does it cost?


Appointments cost $20 for minutes and depending on your package level may be complementary.  Please be sure to book any appointments using the email address tied to the billing of your package. 


How do I join this meeting?


After booking a time slot you will receive an email from the support representative you are scheduled with asking a few questions so we can better prepare for your meeting as well as details on how to connect.  

The meetings are conducted through a program called Ring Central Meetings. You have the option to join by phone by calling the number listed and inputting the meeting ID, or you can install the Ring Central application and use your computer's microphone and speakers. Joining through the computer allows us to share screens to easily demonstrate making edits/updates. The use of this application is free and can be removed at the conclusion of this meeting. We ask that you be on time for your meeting as we are not able to extend your time slot.  


Please note that these appointments are non-refundable and missing an appointment will result in forfeiting your time slot.