Why is my class not appearing?
If a class is not appearing through a placed MINDBODY Schedule Element, please check the following items:
- Make sure the class is set to allow online bookings and has online reservations slots assigned in your MINDBODY Business Mode.
MINDBODY Guide - Edit a Scheduled Class/Event
- Make sure the Class Category and Service Category are checked within your placed MINDBODY Schedule Element.
What is a Service Category or Class Type?
Classes in MINDBODY Business mode are organized and set-up through what are called "Class Types" and "Service Categories".
- Service Category: Broad category that will contain several different "Class Types".
MINDBODY Guide - Service Category Overview
- Class Type: Broad category that you schedule classes 'instances' under. More than one instances can be scheduled under a 'Class Type'.
MINDBODY Guide - Class Type Overviews
Checking Service Categories and Class Types in a placed MINDBODY Schedule Element.
With our MINDBODY Schedule Element, we pull over all active Class Types and Service Categories in your Mindbody Business Mode. In the settings of the MINDBODY Schedule element, you have the option to check which Class Types or Service Categories you want to display through the element. If one of these items is left unchecked, it will not be displayed.
Note: Any time a new Class Type or Service Category is added to your MINDBODY account, it will not be automatically checked in an already placed MINDBODY Schedule Element.
Please follow our steps below on how to update this setting:
- Login to your website. (Login Guide)
- Navigate to the page containing the placed MINDBODY Schedule Element
- Click Edit
- Click on the placed MINDBODY Schedule Element to bring up the settings window.
- Check the Class Type and Service Category you would like to display on the website.
Please Note: If you do not see a recently added Class Type and Service Category, please try logging out of liveedit and logging back in. This will create a new session to ensure you are seeing the latest information.
- Click Save Changes
Note: If you have no Edit option on your schedule page, you are using an Integrated Schedule Page. The integrated schedule page will automatically pull over all available classes for online booking from MINDBODY. If a class is missing, please review your MINDBODY class setup.